Baldwin Virtual Training

1. What information do we collect and what do we do with it?

When you enroll as a student or subscriber (“learner”) on our site or related courses, as part of the enrolling process, we collect the personal information you give us such as your name and email address.

Email marketing: we may send you emails about our site and related course(s), registration, course content, your course progress or other updates. We may also use your email to inform you about changes to the course, survey you about your usage, or collect your opinion.

2. How do you get my consent?

When you provide us with personal information to become a learner on our site, make a purchase, or participate in the course, you imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at baldwin@baldwinaviation.com or mailing us at: P.O. Box 21312 Hilton Head, SC 29925

3. Disclosure

We may disclose your personal information if we are required by law to do so.

4. Thinkific

Our course and site is hosted by Thinkific Labs Inc. (“Thinkific”). They provide us with the online course creation platform that allow us to sell our product/services to you.

Your data is stored through Thinkific’s data storage, databases and the general Thinkific application. They store your data on a secure server behind a firewall.

Payment:

If you make a purchase on our site, we use a third party payment processor, Stripe. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers.

For more insight, you may also want to read Thinkific’s Terms of Service here https://www.thinkific.com/resources/privacy-policy/ or Privacy Statement here https://www.thinkific.com/resources/terms-of-service/ .

5. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

We collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. Cookies may also be used to customize our website content for you as an individual. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer.

We use cookies to recognize your device and provide you with a personalized experience.

We also use cookies to attribute visits to our websites to third-party sources and to serve targeted ads from Google, Facebook, Instagram and other third-party vendors.

Our third-party advertisers use cookies to track your prior visits to our websites and elsewhere on the Internet in order to serve you targeted ads. For more information about targeted or behavioral advertising, please visit https://www.networkadvertising.org/understanding-online-advertising.

Opting out: You can opt out of targeted ads served via specific third-party vendors by visiting the Digital Advertising Alliance’s Opt-Out page.

We may also use automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Web Analysis Tools

We may use web analysis tools that are built into the Baldwin Virtual Training website to measure and collect anonymous session information.

6. Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence.

7. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our site or course is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

8. Baldwin Virtual Training reserves the right to revoke any students certificate who participates in the following:

• Misrepresents their identity or eligibility status.
• Gives or receives unauthorized assistance on the assessment(s).
• Claims, states, or implies that the certificate is a professional certification or that its purpose and scope are beyond that specified by the certificate provider.
• Engages in other violations of established policies.

9. Baldwin will notify all students in the event of a data breach.

10. Changes to course structure

All changes to any course structure or requirements will be addressed directly with the participant by the Coordinator Virtual Training.

11. Complaint and assessment resolution process will be as defined:

• The participant(s) complaint and/or assessment resolution will be communicated directly with the Coordinator Virtual Training.
• The Coordinator Virtual Training will work in good faith to resolve the complaint or assessment issue.   If unsuccessful, the complaint or assessment issue will be presented to the Evaluation Committee.
• The Evaluation Committee will work in good faith to resolve the issue and will determine the final outcome.

12. Records and certificates

All records and certificates of the participant(s) in Baldwin Virtual Learning will be kept in the management system for the duration of the Baldwin Virtual Learning program.

13. Scope of the training

Baldwin Virtual Training (BVT) was created to support safety management awareness across the organization as well as provide the organization’s safety manager with the knowledge and tools to effectively manage the SMS. The BVT courses were developed from the guidance in ICAO Doc. 9859, IS-BAO/H, OSHA, and 14 CFR 5 to help ensure the organization maintains a quality and robust SMS.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at baldwin@baldwinaviation.com or by mail at PO Box 21312 Hilton Head, SC 29925.